Latest news with #auto market
Yahoo
18 hours ago
- Automotive
- Yahoo
Exclusive-Chinese consumer complaints show widespread padding of car sales figures
(Reuters) -A tactic used by Chinese automakers and dealers to inflate car sales has grown increasingly common in recent years in response to a bruising price war in the world's largest auto market, a Reuters analysis of consumer complaints has found. Earlier this month, Reuters reported EV brands Neta and Zeekr had arranged for cars to be insured before buyers purchased them, a scheme that effectively inflates sales numbers and gives the appearance the companies were hitting periodic targets. Switch Auto Insurance and Save Today! Affordable Auto Insurance, Customized for You The Insurance Savings You Expect Great Rates and Award-Winning Service But the controversial tactic was not limited to the two companies and was employed elsewhere in the industry, according to a Reuters review of 97 separate consumer complaints published on three widely used Chinese websites. In more than a dozen cases, buyers said they were informed by dealerships that the practice was specifically designed to meet sales targets. The allegations cover some of China's largest domestic and foreign brands by sales volume, including homegrown champion BYD and Toyota, Volkswagen and Buick. The three foreign brands operate their China businesses in partnerships with state-owned giants GAC and SAIC Motor Group. While the earliest complaints date back to 2021, the majority were published this year and last as a price war squeezed an industry crucial to China's export-driven economy. Reuters reviewed complaints posted on a third-party site used for consumer dispute resolutions, and two other similar sites. The platforms require owners to verify their identity and submit proof of their allegations. In most of the cases reviewed, the automakers responded publicly, saying they sought to resolve problems. Reuters was not able to independently verify the complaints or their resolutions. It is not clear what portion of China's car sales were inflated by the insurance scheme. SAIC, which is a China joint venture partner for Volkswagen and Buick-owner General Motors, said it is committed to providing users with high-quality and standardised sales services but did not elaborate. The practice effectively disguises how much inventory automakers actually held, said Yale Zhang, managing director at consultancy Automotive Foresight. "That could lead to a misjudgment of monthly demand within the industry and result in increased production scheduling," Zhang said. CONSUMER ANGER Between 2021 and 2025, 48 separate buyers said on that they purchased new cars only to later discover they were already insured by the dealer. Many of the buyers said they felt deceived by the dealerships, especially when they realised the insurance on their cars was registered in other names. Likewise, there were 26 separate complaints published between 2021 and 2025 on the 315 auto consumer complaint platform, run by the state-owned China Internet Information Center. Another 23 were posted between 2022 and 2025 on Black Cat, a widely used consumer complaint platform run by tech firm Sina. In 14 complaints on the three platforms, buyers of BYD-, Neta-, Toyota-, Buick- and Chevrolet-branded cars said they were told by dealers the practice was aimed at booking sales early to meet targets. One complaint, filed in December against a SAIC GM dealer on alleged the automaker required 60 cars to be insured without buyers to meet sales targets. Another complaint on filed in April alleged a BYD store in Shaanxi told a buyer it had 12 cars insured in a batch to inflate sales last July. Buyers of Li Auto, Changan, FAW-Volkswagen and Geely also reported cars being insured pre-purchase. A Volkswagen Group China spokesperson said it refused to boost sales figures through insurance and that complaints would be investigated. DEALER COMPLAINTS Separately, Reuters identified 29 official media reports from 2020 to 2025 that detailed complaints against dealers of major brands, including BYD and Changan and foreign brands Volkswagen, GM, Toyota, Nissan and Honda, run by their joint ventures with state-owned Chinese automakers. The media outlets, across 15 provinces and cities, are controlled and owned by the regional governments. In nine cases, dealers representing FAW Hongqi, SAIC Roewe, SAIC VW, Dongfeng Nissan, GAC Toyota, GAC Honda and SAIC GM told official media that insuring unsold vehicles was for booking purchases early to meet sales targets. A Honda spokesperson said that GAC Honda prohibits dealers from taking out compulsory insurance before selling new cars and that any dealers found doing so would be dealt with severely. FAW Hongqi said it does not use insurance plans to pre-confirm sales and any such activity was not official company action. GM China said it does not require wholesale vehicles to be insured pre-purchase and that it counts deliveries, not insurance, in its sales reports. BYD, GAC Toyota, Geely, Changan, Nissan and Li Auto did not respond to requests for comment. Reuters also identified five articles published by Chinese courts between March 2023 and March 2025 about consumers taking dealers to court for concealing pre-purchase car insurance. In three of those, the court ruled for the buyers who demanded compensation. Verdicts for the other two were not publicised. 'ZERO MILEAGE' Vehicles booked as sold before reaching buyers are called "zero-mileage used cars" in China. The practice emerged out of the cut-throat competition as the market deals with a years-long price war caused by chronic overcapacity. More than 100 car brands are competing intensely to survive consolidation, deepening pressure to bolster sales and take market share. Analysts and investors that track the industry use two sets of data. Wholesale figures reported by automakers to the industry association show sales from automakers to dealers, while retail data compiled from mandatory traffic insurance registrations show the number of sales to users. Accusations of selling cars with existing insurance policies date back to 2016 when a Cadillac buyer told a regional radio programme he found the car was insured before his purchase. The practice appears to have picked up after the price war started in early 2023, when several brands led by Li Auto started posting weekly sales rankings on social media based on insurance registrations. The China Association of Automobile Manufacturers has criticised such postings as unreliable and this month blamed them for intensifying "vicious" competition. 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Yahoo
a day ago
- Automotive
- Yahoo
Exclusive-Chinese consumer complaints show widespread padding of car sales figures
(Reuters) -A tactic used by Chinese automakers and dealers to inflate car sales has grown increasingly common in recent years in response to a bruising price war in the world's largest auto market, a Reuters analysis of consumer complaints has found. Earlier this month, Reuters reported EV brands Neta and Zeekr had arranged for cars to be insured before buyers purchased them, a scheme that effectively inflates sales numbers and gives the appearance the companies were hitting periodic targets. But the controversial tactic was not limited to the two companies and was employed elsewhere in the industry, according to a Reuters review of 97 separate consumer complaints published on three widely used Chinese websites. In more than a dozen cases, buyers said they were informed by dealerships that the practice was specifically designed to meet sales targets. The allegations cover some of China's largest domestic and foreign brands by sales volume, including homegrown champion BYD and Toyota, Volkswagen and Buick. The three foreign brands operate their China businesses in partnerships with state-owned giants GAC and SAIC Motor Group. While the earliest complaints date back to 2021, the majority were published this year and last as a price war squeezed an industry crucial to China's export-driven economy. Reuters reviewed complaints posted on a third-party site used for consumer dispute resolutions, and two other similar sites. The platforms require owners to verify their identity and submit proof of their allegations. In most of the cases reviewed, the automakers responded publicly, saying they sought to resolve problems. Reuters was not able to independently verify the complaints or their resolutions. It is not clear what portion of China's car sales were inflated by the insurance scheme. SAIC, which is a China joint venture partner for Volkswagen and Buick-owner General Motors, said it is committed to providing users with high-quality and standardised sales services but did not elaborate. The practice effectively disguises how much inventory automakers actually held, said Yale Zhang, managing director at consultancy Automotive Foresight. "That could lead to a misjudgment of monthly demand within the industry and result in increased production scheduling," Zhang said. CONSUMER ANGER Between 2021 and 2025, 48 separate buyers said on that they purchased new cars only to later discover they were already insured by the dealer. Many of the buyers said they felt deceived by the dealerships, especially when they realised the insurance on their cars was registered in other names. Likewise, there were 26 separate complaints published between 2021 and 2025 on the 315 auto consumer complaint platform, run by the state-owned China Internet Information Center. Another 23 were posted between 2022 and 2025 on Black Cat, a widely used consumer complaint platform run by tech firm Sina. In 14 complaints on the three platforms, buyers of BYD-, Neta-, Toyota-, Buick- and Chevrolet-branded cars said they were told by dealers the practice was aimed at booking sales early to meet targets. One complaint, filed in December against a SAIC GM dealer on alleged the automaker required 60 cars to be insured without buyers to meet sales targets. Another complaint on filed in April alleged a BYD store in Shaanxi told a buyer it had 12 cars insured in a batch to inflate sales last July. Buyers of Li Auto, Changan, FAW-Volkswagen and Geely also reported cars being insured pre-purchase. A Volkswagen Group China spokesperson said it refused to boost sales figures through insurance and that complaints would be investigated. DEALER COMPLAINTS Separately, Reuters identified 29 official media reports from 2020 to 2025 that detailed complaints against dealers of major brands, including BYD and Changan and foreign brands Volkswagen, GM, Toyota, Nissan and Honda, run by their joint ventures with state-owned Chinese automakers. The media outlets, across 15 provinces and cities, are controlled and owned by the regional governments. In nine cases, dealers representing FAW Hongqi, SAIC Roewe, SAIC VW, Dongfeng Nissan, GAC Toyota, GAC Honda and SAIC GM told official media that insuring unsold vehicles was for booking purchases early to meet sales targets. A Honda spokesperson said that GAC Honda prohibits dealers from taking out compulsory insurance before selling new cars and that any dealers found doing so would be dealt with severely. FAW Hongqi said it does not use insurance plans to pre-confirm sales and any such activity was not official company action. GM China said it does not require wholesale vehicles to be insured pre-purchase and that it counts deliveries, not insurance, in its sales reports. BYD, GAC Toyota, Geely, Changan, Nissan and Li Auto did not respond to requests for comment. Reuters also identified five articles published by Chinese courts between March 2023 and March 2025 about consumers taking dealers to court for concealing pre-purchase car insurance. In three of those, the court ruled for the buyers who demanded compensation. Verdicts for the other two were not publicised. 'ZERO MILEAGE' Vehicles booked as sold before reaching buyers are called "zero-mileage used cars" in China. The practice emerged out of the cut-throat competition as the market deals with a years-long price war caused by chronic overcapacity. More than 100 car brands are competing intensely to survive consolidation, deepening pressure to bolster sales and take market share. Analysts and investors that track the industry use two sets of data. Wholesale figures reported by automakers to the industry association show sales from automakers to dealers, while retail data compiled from mandatory traffic insurance registrations show the number of sales to users. Accusations of selling cars with existing insurance policies date back to 2016 when a Cadillac buyer told a regional radio programme he found the car was insured before his purchase. The practice appears to have picked up after the price war started in early 2023, when several brands led by Li Auto started posting weekly sales rankings on social media based on insurance registrations. The China Association of Automobile Manufacturers has criticised such postings as unreliable and this month blamed them for intensifying "vicious" competition.
Yahoo
a day ago
- Automotive
- Yahoo
Exclusive-Chinese consumer complaints show widespread padding of car sales figures
(Reuters) -A tactic used by Chinese automakers and dealers to inflate car sales has grown increasingly common in recent years in response to a bruising price war in the world's largest auto market, a Reuters analysis of consumer complaints has found. Earlier this month, Reuters reported EV brands Neta and Zeekr had arranged for cars to be insured before buyers purchased them, a scheme that effectively inflates sales numbers and gives the appearance the companies were hitting periodic targets. Switch Auto Insurance and Save Today! Great Rates and Award-Winning Service The Insurance Savings You Expect Affordable Auto Insurance, Customized for You But the controversial tactic was not limited to the two companies and was employed elsewhere in the industry, according to a Reuters review of 97 separate consumer complaints published on three widely used Chinese websites. In more than a dozen cases, buyers said they were informed by dealerships that the practice was specifically designed to meet sales targets. The allegations cover some of China's largest domestic and foreign brands by sales volume, including homegrown champion BYD and Toyota, Volkswagen and Buick. The three foreign brands operate their China businesses in partnerships with state-owned giants GAC and SAIC Motor Group. While the earliest complaints date back to 2021, the majority were published this year and last as a price war squeezed an industry crucial to China's export-driven economy. Reuters reviewed complaints posted on a third-party site used for consumer dispute resolutions, and two other similar sites. The platforms require owners to verify their identity and submit proof of their allegations. In most of the cases reviewed, the automakers responded publicly, saying they sought to resolve problems. Reuters was not able to independently verify the complaints or their resolutions. It is not clear what portion of China's car sales were inflated by the insurance scheme. SAIC, which is a China joint venture partner for Volkswagen and Buick-owner General Motors, said it is committed to providing users with high-quality and standardised sales services but did not elaborate. The practice effectively disguises how much inventory automakers actually held, said Yale Zhang, managing director at consultancy Automotive Foresight. "That could lead to a misjudgment of monthly demand within the industry and result in increased production scheduling," Zhang said. CONSUMER ANGER Between 2021 and 2025, 48 separate buyers said on that they purchased new cars only to later discover they were already insured by the dealer. Many of the buyers said they felt deceived by the dealerships, especially when they realised the insurance on their cars was registered in other names. Likewise, there were 26 separate complaints published between 2021 and 2025 on the 315 auto consumer complaint platform, run by the state-owned China Internet Information Center. Another 23 were posted between 2022 and 2025 on Black Cat, a widely used consumer complaint platform run by tech firm Sina. In 14 complaints on the three platforms, buyers of BYD-, Neta-, Toyota-, Buick- and Chevrolet-branded cars said they were told by dealers the practice was aimed at booking sales early to meet targets. One complaint, filed in December against a SAIC GM dealer on alleged the automaker required 60 cars to be insured without buyers to meet sales targets. Another complaint on filed in April alleged a BYD store in Shaanxi told a buyer it had 12 cars insured in a batch to inflate sales last July. Buyers of Li Auto, Changan, FAW-Volkswagen and Geely also reported cars being insured pre-purchase. A Volkswagen Group China spokesperson said it refused to boost sales figures through insurance and that complaints would be investigated. DEALER COMPLAINTS Separately, Reuters identified 29 official media reports from 2020 to 2025 that detailed complaints against dealers of major brands, including BYD and Changan and foreign brands Volkswagen, GM, Toyota, Nissan and Honda, run by their joint ventures with state-owned Chinese automakers. The media outlets, across 15 provinces and cities, are controlled and owned by the regional governments. In nine cases, dealers representing FAW Hongqi, SAIC Roewe, SAIC VW, Dongfeng Nissan, GAC Toyota, GAC Honda and SAIC GM told official media that insuring unsold vehicles was for booking purchases early to meet sales targets. A Honda spokesperson said that GAC Honda prohibits dealers from taking out compulsory insurance before selling new cars and that any dealers found doing so would be dealt with severely. FAW Hongqi said it does not use insurance plans to pre-confirm sales and any such activity was not official company action. GM China said it does not require wholesale vehicles to be insured pre-purchase and that it counts deliveries, not insurance, in its sales reports. BYD, GAC Toyota, Geely, Changan, Nissan and Li Auto did not respond to requests for comment. Reuters also identified five articles published by Chinese courts between March 2023 and March 2025 about consumers taking dealers to court for concealing pre-purchase car insurance. In three of those, the court ruled for the buyers who demanded compensation. Verdicts for the other two were not publicised. 'ZERO MILEAGE' Vehicles booked as sold before reaching buyers are called "zero-mileage used cars" in China. The practice emerged out of the cut-throat competition as the market deals with a years-long price war caused by chronic overcapacity. More than 100 car brands are competing intensely to survive consolidation, deepening pressure to bolster sales and take market share. Analysts and investors that track the industry use two sets of data. Wholesale figures reported by automakers to the industry association show sales from automakers to dealers, while retail data compiled from mandatory traffic insurance registrations show the number of sales to users. Accusations of selling cars with existing insurance policies date back to 2016 when a Cadillac buyer told a regional radio programme he found the car was insured before his purchase. The practice appears to have picked up after the price war started in early 2023, when several brands led by Li Auto started posting weekly sales rankings on social media based on insurance registrations. The China Association of Automobile Manufacturers has criticised such postings as unreliable and this month blamed them for intensifying "vicious" competition. 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Reuters
a day ago
- Automotive
- Reuters
Chinese consumer complaints show widespread padding of car sales
July 28 (Reuters) - A tactic used by Chinese automakers and dealers to inflate car sales has grown increasingly common in recent years in response to a bruising price war in the world's largest auto market, a Reuters analysis of consumer complaints has found. Earlier this month, Reuters reported EV brands Neta and Zeekr had arranged for cars to be insured before buyers purchased them, a scheme that effectively inflates sales numbers and gives the appearance the companies were hitting periodic targets. But the controversial tactic was not limited to the two companies and was employed elsewhere in the industry, according to a Reuters review of 97 separate consumer complaints published on three widely used Chinese websites. In more than a dozen cases, buyers said they were informed by dealerships that the practice was specifically designed to meet sales targets. The allegations cover some of China's largest domestic and foreign brands by sales volume, including homegrown champion BYD and Toyota, Volkswagen and Buick. The three foreign brands operate their China businesses in partnerships with state-owned giants GAC and SAIC Motor Group. While the earliest complaints date back to 2021, the majority were published this year and last as a price war squeezed an industry crucial to China's export-driven economy. Reuters reviewed complaints posted on a third-party site used for consumer dispute resolutions, and two other similar sites. The platforms require owners to verify their identity and submit proof of their allegations. In most of the cases reviewed, the automakers responded publicly, saying they sought to resolve problems. Reuters was not able to independently verify the complaints or their resolutions. It is not clear what portion of China's car sales were inflated by the insurance scheme. SAIC, which is a China joint venture partner for Volkswagen and Buick-owner General Motors, said it is committed to providing users with high-quality and standardised sales services but did not elaborate. The practice effectively disguises how much inventory automakers actually held, said Yale Zhang, managing director at consultancy Automotive Foresight. "That could lead to a misjudgment of monthly demand within the industry and result in increased production scheduling," Zhang said. Between 2021 and 2025, 48 separate buyers said on that they purchased new cars only to later discover they were already insured by the dealer. Many of the buyers said they felt deceived by the dealerships, especially when they realised the insurance on their cars was registered in other names. Likewise, there were 26 separate complaints published between 2021 and 2025 on the 315 auto consumer complaint platform, run by the state-owned China Internet Information Center. Another 23 were posted between 2022 and 2025 on Black Cat, a widely used consumer complaint platform run by tech firm Sina. In 14 complaints on the three platforms, buyers of BYD-, Neta-, Toyota-, Buick- and Chevrolet-branded cars said they were told by dealers the practice was aimed at booking sales early to meet targets. One complaint, filed in December against a SAIC GM dealer on alleged the automaker required 60 cars to be insured without buyers to meet sales targets. Another complaint on filed in April alleged a BYD store in Shaanxi told a buyer it had 12 cars insured in a batch to inflate sales last July. Buyers of Li Auto, Changan, FAW-Volkswagen and Geely also reported cars being insured pre-purchase. A Volkswagen Group China spokesperson said it refused to boost sales figures through insurance and that complaints would be investigated. Separately, Reuters identified 29 official media reports from 2020 to 2025 that detailed complaints against dealers of major brands, including BYD and Changan and foreign brands Volkswagen, GM, Toyota, Nissan and Honda, run by their joint ventures with state-owned Chinese automakers. The media outlets, across 15 provinces and cities, are controlled and owned by the regional governments. In nine cases, dealers representing FAW Hongqi, SAIC Roewe, SAIC VW, Dongfeng Nissan, GAC Toyota, GAC Honda and SAIC GM told official media that insuring unsold vehicles was for booking purchases early to meet sales targets. A Honda spokesperson said that GAC Honda prohibits dealers from taking out compulsory insurance before selling new cars and that any dealers found doing so would be dealt with severely. FAW Hongqi said it does not use insurance plans to pre-confirm sales and any such activity was not official company action. GM China said it does not require wholesale vehicles to be insured pre-purchase and that it counts deliveries, not insurance, in its sales reports. BYD, GAC Toyota, Geely, Changan, Nissan and Li Auto did not respond to requests for comment. Reuters also identified five articles published by Chinese courts between March 2023 and March 2025 about consumers taking dealers to court for concealing pre-purchase car insurance. In three of those, the court ruled for the buyers who demanded compensation. Verdicts for the other two were not publicised. Vehicles booked as sold before reaching buyers are called "zero-mileage used cars" in China. The practice emerged out of the cut-throat competition as the market deals with a years-long price war caused by chronic overcapacity. More than 100 car brands are competing intensely to survive consolidation, deepening pressure to bolster sales and take market share. Analysts and investors that track the industry use two sets of data. Wholesale figures reported by automakers to the industry association show sales from automakers to dealers, while retail data compiled from mandatory traffic insurance registrations show the number of sales to users. Accusations of selling cars with existing insurance policies date back to 2016 when a Cadillac buyer told a regional radio programme he found the car was insured before his purchase. The practice appears to have picked up after the price war started in early 2023, when several brands led by Li Auto started posting weekly sales rankings on social media based on insurance registrations. The China Association of Automobile Manufacturers has criticised such postings as unreliable and this month blamed them for intensifying "vicious" competition.
Gulf Business
21-07-2025
- Automotive
- Gulf Business
Kia eyeing broader EV, PBV expansion, says Ahmed Soudodi
Image: Supplied With the launch of the K4 compact sedan and Tasman pickup, Kia is positioning itself for deeper relevance in the Middle East's fast-shifting auto market — from design-led sedans challenging SUV dominance to rugged pickups blending utility with comfort. In an interview, Ahmed Soudodi, VP of Product & Marketing for You've launched the new K4 globally and in the US. Can we expect it in the region? Yes, absolutely. We're still finalisng the market rollout timeline, but our intention is to bring the K4 to the region. The K4 offers something refreshing in a world dominated by SUVs. Not every consumer wants an SUV. The K4 appeals to buyers who value sleek design, tech features, and practicality in a compact sedan format. We see strong potential for it among young professionals and families in the Middle East. What makes the K4 a compelling proposition for this region? It's bold and dynamic in design, loaded with advanced connectivity, and offers great value. The cabin experience and tech stack are really where it shines — large curved displays, OTA updates, and a refined layout. These are features Middle East customers now expect even in non-premium segments. The K4 answers that demand. What about the new Tasman pickup — will it come to the Middle East? Yes. We're very excited about the Tasman and can confirm it will be part of our offering in the region. The pickup segment in the Middle East is evolving, especially with more urban users seeking trucks for both work and leisure. The Tasman isn't just rugged, it's versatile. It combines the practicality of a utility truck with comfort and features for everyday driving. Image courtesy: Do you see off-road and desert culture influencing your strategy? Without question. Off-roading is embedded in the lifestyle here, and that's shaping how we approach product development and positioning. Whether it's SUVs or trucks, we're factoring in durability, terrain capability, and visual presence. But customers also want tech, safety, and refinement. That's the sweet spot we're targeting. How is Kia building its electric vehicle lineup in the region? Our EV strategy is rapidly evolving. We've already introduced the EV6 and EV9, and next up are the EV3 and EV5. These models will cater to broader price segments and market needs. The EV3, in particular, is a compact electric SUV with a lot of appeal for urban buyers. We're also focused on ecosystem partnerships, from charging infrastructure to service, so that adoption becomes seamless. Kia's also been talking about PBVs. What's the plan there? PBVs, or purpose-built vehicles, are central to our long-term mobility vision. The Middle East is very relevant for this because of smart city developments and logistics growth. Our PV5, the first dedicated PBV, will cater to fleet operators, ride-hailing, and delivery services. What makes it unique is its modular interior and flexibility — it's a tech-enabled workhorse. And because we're building it on a scalable architecture, we can quickly adapt based on market needs. Read:
